I want to touch upon how horrible your flight and consumer service was currently. Flight 4425 was suppose to leave at 5 pm from DC and get to Atlanta. We didn’t just take off from DC until eventually 6:20 pm. We have been informed it absolutely was gonna be a 10 minute hold off but we by no means boarded the plane right up until way later. Then the pilot reported there was no hold off Inspite of staying delayed 45 minutes and afterwards experienced us sit about the runway for more than 35 minutes. I realize you haven't any Management above the turbulence we skilled but we arrived in ATL they usually didn’t Have got a terminal for us to unboard.
When there was about a 50 percent hour to land I noticed the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in the identical moment and I simply call him and she repeated that we really must be there. During this moment he stated “remember to, don´t worry, I´m not anxious any longer, and that means you shouldn´t be concerned any moreâ€.
We want a written verification from American Airlines to approach our cruise insurance assert. Stating the conditions of delays on the working day we traveled to board our ship.
We were on AA 1517 from Miami to Roatan 02/thirteen/16 and 02/14/sixteen & The flight was struggling to land in Roatan and diverted to Belize. I am familiar ample with traveling to learn the Captain designed the suitable phone as well as the diversion was climate associated. Upon landing in Belize we have been knowledgeable with the Captain there was a warning mild on an motor that necessary to be addressed, the element was obtainable in Belize. The end result was a transparent mechanical delay. We deplaned and ended up advised we'd get foods and drink. Right after in excess of one hour we had not been fed and a little bit later on we got a sandwich and bottled water after which you can informed we could board.
I too had an complete nightmare of the flight with them. I crammed out their 1500 word complaint form by chopping it right down to the point that even I did not have an understanding of what I had gone through.
We will also be sorry that you simply weren't pleased with the complimentary voucher that we provided. Even so, the voucher was intended to Express goodwill and for making amends in some way for your inadequate service you described. It represents an total we think being honest and acceptable.
On landing in Roatan on Feb fourteen, I figured out a piece of my luggage was continue to in Miami And they might have it around the plane on the following flight from Miami to Roatan, the following Saturday!
If I am able to do this, why can’t do that? Right here’s a suggestion. For the reason that brokers simply cannot see USAIR, why not give them usage of the net to allow them to see readily available USAIR flights? There have been several USAIR flights that may have looked after at least half of your people that necessary to flights.
On April 15th, 2013 I been given a check in the mail from you and was extremely dissatisfied when I opened the envelope to begin to see the Verify written out was about 1/4th the quantity I'd initially submitted for reimbursement.
I actually strongly tend not to would like to fly with American Airways ever again, their consumer service is Terrible!!! I had been over a flight on Monday from Miami, Florida to Norfolk, Virginia and needed to worst lay more than. Why on this planet do I need to fly to Big apple to return to Virginia. My battle was suppose to depart Miami Intercontinental to Laguardia at 5pm. The flight was to begin boarding at 4:30pm and they created an announcement that their would be a fifteen minute delay and I went for the counter to talk to the representative if I had been intending to make my link and More Help she or he informed me I could be high-quality. The main reason I checked on my connection was because my lay in excess of wax only fifty eight minutes. We’ll we boarded the flight so I thought I could be fine to catch my connection bug which was so we sat to the airplane for over and hour when they fastened every one of the required to repair. They didn't give anybody the prospect to try and make alternate travel which was absolutely Erroneous. I had been in Miami for my brother’s funeral given that Thursday. My husband performs two work and he needed to take off from get the job done Thursday, Friday and Monday from the two Careers. I also had to acquire off myself. The flight finally took off and I missed my connection.
It’s attention-grabbing to me that it has arrive at this avenue. I have completed a substantial amount of research On the net to try and locate an E-mail Handle that may go to the Company immediately.
There’s almost nothing like getting AA employees just take over gate 46 terminal d on Sunday, November 3. Is that this their breakroom? 6 men for an hour or so and I see that several are “chiefs†to the uniform patch. I’m so happy I paid out to hear Felix and Guerillmo yell and snicker for one hour
I are actually an AA client for over twenty five a long time. Your service is becoming disappointing to state the the very least. It can be in all parts of service from check in to , tavel to baggage dealing with.
06/eighteen/16 – Have already been a faithful, frequent flyer customer for more than thirty many years. I h ave never observed this kind of very poor purchaser service and apathetic attitudes from AA staff members. Currently sitting at Miami International, on a transparent sunny saturday morning, traveling with two younger little ones seeking to get to Asheville on the Airways (history locator: WCEARA), but our flight to Charlotte was straight away delayed, creating us to skip our flight to Asheville, all other flights are total, we had been sent Again through stability for the reason that your staff within the gate couldn’t (or wouldn’t), help us (which was fun), then needed to run back In advance of we could get towards the ticket counter as the flight departure was bumped back again up!