On 7/19/2013 I flew by American Airways from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Value airport. I had the worst practical experience I have ever experienced While using the American Airways Associates there and Once i termed client service they ended up no help both. Very first, a single of the representatives despatched us to the incorrect gate; I needed to question a representative where our flight could be departing from because a gate number wasn't on my boarding pass. We went towards the gate instructed and were being despatched to the incorrect gate, due to the fact we were at the wrong gate we didn't hear our departing flight information causing us to skip our flight. We went on the counter requesting a status of our flight due to the fact we experienced read almost nothing, a single AA attendant within the station was not prepared to search something up mainly because she was typing or performing something else. I spelled out to her that it absolutely was essential because we could pass up our flight. She didn’t care. Even though there was a protracted line of people ready to speak with the only real AA rep obtainable. I waited in line for as long as I could, I then noticed an AA agent strolling by and I ended her for help, she said there was practically nothing she could do and despatched us to a different AA desk. We went to that desk and we were being explained to our airplane was right there outside on the brink of take off and that they might not let us over the plane for the reason that whenever they called the AA Associates to the plane and talk to them to anticipate us it will make Everyone crazy?
I take pleasure in you are going through a merger and several personnel could be a lot less than thrilled, but this Mindset shouldn't be apparent for your prospects who are just calling to acquire some help.
Our flight from Greenville, SC to Dallas arrived on time but we were being necessary to continue being during the plane on tarmac for almost 90 minutes causing numerous to skip connecting flights. AA screwed up yet again–no-one proud of remaining treated like cattle; you have never appreciated your customers.
The worst flight working experience of my everyday living was taking my relatives of sixteen on American Airways. Missing our luggage each ways. We will not be traveling American yet again.
We just lately returned from Hayden CO. They were begging for volunteers to surrender their seats. We ended up advised we would obtain $seven-hundred.00 Every single and lodge vouchers if we gave up our seats. We promptly volunteered. We have been instructed to attend for everybody to board the airplane And they'd deal with the vouchers.
Undeniably feel that which you mentioned. Your preferred rationale appeared to be on the web The only aspect to recollect of. I say to you, I undoubtedly get aggravated at the same time as other folks take into consideration concerns that they plainly usually do not recognize about.
I flew on American Airways for the first time and past. our baggage was ruined with black grease on it major hunks out from the handles and wheels. your airplane was dirty and very awkward. the flight crew wasn't friendly in check this site out any way. My granddaughter was with me and it is about 6ft tall no place for her legs and person laid back again in her seat and he or she could not go in the slightest degree in her seat.
it's pitiful to have to report that my quite a few e-mail to Shopper Relations haven't been answered as of to date October 29, a total not enough essentially the most elementary courtesy towards an eighty four yrs previous 1st-Course passenger and Recurrent Flier….
Are spouse and children would appriciate if some a person could Make contact with us with reference of my fathers Demise benifits or his retirema.
I traveled lately with your Airways and expert a irritation on Flight us3861 Tuesday oct. 8th 2015 . The air-con wasn’t Functioning and since of my asthma it had been scorching And that i felt funny.
I want a person to simply call me regarding the 3 worst client service calls I have at any time had currently. E mail me first since the representative mentioned I am able to only do it in writing. #flysouthwest. #behelpfulfail
I used to be scheduled for your flight leaving Ronald Reagan Airport to Columbus Global Airport these days, boarding at 2:forty two departing at 3:fifty. Me and a few Some others , sitting down in the assigned gate, in no way read the boarding announcement. Once we understood persons ended up boarding went to the gate and were turned away. It absolutely was three:04 PM after we ended up told this. Head you the gate just closed two minutes prior and we sat and viewed the aircraft entrance of us for another 20 minutes. Folks were being even now dropping off baggage and boarding the plane . When asked why we are able to’t board the aircraft, we had been chastised through the personnel for not listening. The gate was crowded, and noisy. I'm able to tell you we could not listen to your personnel.
Me and my spouse needed to face a maintenance difficulty on the airport, flying from JFK to MIA (AA2299),as a result of which we needed to alter the flight .Following outlining The difficulty for the red jacket AA staff, the flight was adjusted, and we were being sure to be seated from the firstclass as we have been speculated to on the first flight (my wife is closely Expecting).
Uncover difficulties getting in contact with AA reservation by phone, its generally active and unattainable to speak to the reservation staff members, at the time contacted. Would prefer to speak by email, be sure to give me an e mail handle of Ecuador Reservation Department. Many thanks.